One of the main concerns for clients is the possibility of unexpected expenses during the work. For us, total transparency on costs is a fundamental principle.
Every quotation we provide is detailed in every item, including the quantity of materials, the number of coats of paint planned, any preparation work, and the estimated time for each phase. This allows the client to have a clear view of the total cost from the very beginning.
If changes or unforeseen issues arise during the work, we handle them with complete clarity:
• every change is communicated promptly to the client, explaining the reason and the impact on cost;
• the client can decide whether or not to proceed with additional work, avoiding surprises;
• all changes are documented and approved before performing any extra work.
A very important principle we always follow is this: if during the work we realise that the initial quotation was not perfect or we miscalculated a phase, the price of the original quotation never changes. The client will not face unexpected increases. Only if the client requests additional work will this be documented and recorded in a new separate quotation, always clear and approved before proceeding.
Our goal is to create a relationship of absolute trust. The client always knows what they are paying for and why, without doubts or hidden costs. This approach ensures peace of mind and complete control over the budget until the end of the project.
In summary, transparency on additional costs for us means:
• clear and complete details in the quotation,
• immediate and clear communication for any changes,
• no increase in the original price even in case of calculation errors on our part,
• client approval before any extra work,
• total control over the budget and maximum trust.
