In our line of work, unexpected issues can arise, whether due to environmental conditions or hidden damages that appear during the project. Our approach is always clear, fast, and organized, ensuring the client experiences maximum safety and transparency.
1. Immediate assessment of the issue
As soon as a problem is detected, we carefully analyse the situation, evaluating the impact on time, materials, and safety.
2. Prompt communication with the client
Every unexpected issue is communicated immediately, clearly explaining the cause, possible solutions, and the impact on timelines and costs.
3. No surprises on already quoted costs
If the issue concerns a phase already included in the quotation, the original price never changes.
Only if the client requests additional work or modifications are these documented and included in a new quotation, approved before proceeding.
4. Efficient and safe management
Thanks to our organized approach, our two-van system, and full protection of floors, furniture, and fixtures, we can handle unexpected problems without causing damage, delays, or disruption in the client’s home.
5. Focus on the final result
Even when issues arise, our goal remains maniacal quality, respecting agreed timelines and ensuring every surface is treated with care and precision.
In summary, our approach to unexpected issues means:
• fast and professional assessment of every problem,
• clear and immediate communication with the client,
• no change to the original quoted price,
• safe and organized management of the work environment,
• obsessive attention to the final quality.
